The role involves serving customers who are purchasing tickets and/or items from our retail outlets, stocking shelves and giving a warm welcome to our visitors.

Detailed description

The Somerset & Dorset Heritage Railway at Midsomer Norton is a volunteer-run heritage and tourism attraction in Midsomer Norton. It is also a much-loved community asset. 2022/23 has seen a planned increase in the operating days at the station and we are seeking Volunteer Retail Assistants to help in our two retail outlets.

Purpose

The shop is usually the first and last point of contact for our visitors when they are on site and we also run an emporium of second-hand items. Both outlets are important parts of our income generation, which allows us to continue operating the trains and other key assets on the site. We are committed to ensuring that the shop and emporium are open whenever the site is open for public-facing activities.

Location

Midsomer Norton Station, Silver Street, Midsomer Norton, BA3 2EY.

Responsibilities and duties

The role involves serving customers who are purchasing tickets and/or items from the shop or emporium, stocking shelves/displays and giving a warm welcome to our visitors. Some basic till work will be involved along with taking payments by cash and card.

Previous experience is not necessary but a willingness to engage with our visitors is essential. We pride ourselves on our friendliness towards our customers.

You will be working as part of a team but there may be occasions where working solo in the shop or emporium is required (although there will always be other people on site and cover available for comfort and meal breaks).

Time Commitment

We usually open on weekends with some planned additional weekdays during the summer. Please see our website for our opening dates for 2022/23. This role is part of a team and successful candidate/s will be asked to liaise with the Head of Retail about their availability and the rota of operating days.

Support

Full training will be offered.

Getting there

This volunteering opportunity is expired You can find other volunteering opportunities here.

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Midsomer Norton Opportunities > Somerset & Dorset Railway Heritage Trust > Volunteer Retail Assistant

About Somerset & Dorset Railway Heritage Trust

The Somerset & Dorset Railway Heritage Trust is a charity based at the Midsomer Norton station on the historic and lamented Somerset & Dorset Joint Railway. Originally the line connected Bath with Bournemouth and was used for both freight and passenger travel. Locally it was used for travel over the Mendip Hills and at weekends and during the summer its primary customers were thousands of holiday-makers heading to the coast in Dorset. The railway was created in the 1860's and closed in 1966 as part of the Beeching Railway cuts. Since 1995 the Trust has been working to restore the site at Midsomer Norton along with around a mile of railway line and provide both a local community asset and a visitor attraction. Today the site comprises partially restored station buildings, signal box, goods shed and also two museums including one in a WWII Pill Box (a candidate for the smallest museum in Britain).

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