Volunteer IT Support

Role: Volunteer IT Support 

Location: Mind in Somerset Offices – Taunton Base 

Main Purpose of role:

Assist with IT provision in Mind in Somerset 

Key Tasks:

• User support of systems Including In-house and cloud-based systems. 
• Supplementary support of Microsoft Azure and 365 systems. 
• Potential to include user training as required. 
• Starters/leavers onboarding/offboarding Management.  
• Record and apply Hardware update/refurbishment/configuration. 
• Network management assistance including WANS< LANS, and WiFi 
• Project work e.g. expansion, upgrades, extensions etc. 

Desirable Experience/Knowledge 

• Demonstrable existing IT knowledge/experience beyond user level 
• Understanding of the need for record keeping 
• Analytic abilities 
• Ability to clearly support and communicate complex concepts to a range of staff/volunteers 
• Willingness to learn (including independently) to extend their knowledge 
• Ability to volunteer alone or within a team. 

 Values:

Mind in Somerset have the expectation that all who Volunteer for us always live our organisation's values at all times. We ask that you be:

·       Collaborative – work better together

·       Respectful – treat people how we like to be treated

·       Accountable – are responsible for own actions

·       Inclusive – respect everyone’s uniqueness

·       Compassionate – empathise, care and support

Equal Opportunities: 

Mind in Somerset is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees and volunteers are expected to promote and work fully in line with the company’s Equal Opportunities Policy. Mind in Somerset is a Disability Confident employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview/Volunteer meeting, please contact Mind in Somerset.

Criminal Record:

Due to the safeguarding nature of our work, the successful candidate/volunteer may need to complete a fully funded disclosure and barring check (DBS) prior to starting with us. A criminal record will not automatically mean withdrawal of an offer, however, to safeguard our staff, volunteers and clients, further discussion or investigation may be required so that an informed decision can be made as to your suitability to work with vulnerable people to ensure that we are not putting service users at risk. For volunteers there are occasions when a DBS will not be required; however, a risk assessment will be conducted and the form completed and placed within the Volunteer’s electronic file.

All new volunteers will be required to complete 5 essential online training courses as part of their induction into the Charity. Dependant on the type of volunteer role undertaken, additional training may be also required to meet service expectations.