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WSR Station Master Role

WSR Station Master Role

Organisation role · 8–20 hrs/Week
Crowcombe Heathfield, Taunton TA4 4BL, UK
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This volunteering opportunity is expired You can find other volunteering opportunities here.
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West Somerset Railway
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Contact person

Sam EastaughAsk Sam a question


The Station Master key role is to oversee and co-ordinate the work of the station in line with WSR systems, the Rulebook and
other related regulations.

Detailed description


o  To ensure the safety of visitors, passengers and staff to/at the station.

o  To ensure adequate staffing and rostering of staff at the named station (Shop and Café excepted). To liaise and work with the Friends Group.

 o  Work to, and ensure you and station staff comply with, the WSR Rulebook, SMS and any other instructions/procedures that are issued from time to time.

o  Ensure all Station Risk assessments are in place and up to date.

o  For stations servicing refreshments, ensure all food regulations are adhered too and correct food safety documentation in place.

o  Work with the Friends Group to co-ordinate the maintenance work at the Station and the general upkeep of the platform and buildings.

o  Work in a safe, proper and professional manner with due regard to yourself, other staff and the public.

o  Providing a welcoming and friendly station for passengers.

o  Ensure that all relevant and correct information on fares, train arrivals and departures, special events etc is both available to visitors/passengers at the station and to volunteers manning the Information Office.

o  Ensure that the staff (including the gardens/flower beds and the toilet facilities) is clean and tidy, and presents a positive image of the railway to visitors.

o  Oversee the work of Friends Groups or Support Groups

o  Oversee 'non-railway' activities held on the platform at the station (e.g. Meet & Greet Days, Christmas)

 o  Liaise with other departments — particularly Operations, Commercial and Infrastructure — as necessary/ appropriate.

o  Ensure the station is represented at Station Masters meetings and meetings of any station planning group.

o  Review the existing job titles/roles at the station, and to create new volunteer roles as considered appropriate.

o  Be responsible for, and co-ordinate the training of, new volunteers at the station.


What we will provide to volunteers

💸 Reimbursement of costs🤝 Extra support

Getting there

This volunteering opportunity is expired You can find other volunteering opportunities here.
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About West Somerset Railway

Our Railway, a true country branch line of the old Great Western Railway is full of fascination whether you are looking for a nostalgic ride back in time through lovely countryside or to study the railway and industrial heritage which our line preserves.
The historic steam locomotives, coaches and wagons, and the buildings of our ten unique stations linked by a twenty mile scenic journey will repay hours of exploration.
Our work to preserve the line and our locomotives is endless and without our volunteers we would not be able to survive.