WSR Station Master Role

o  To ensure the safety of visitors, passengers and staff to/at the station.

o  To ensure adequate staffing and rostering of staff at the named station (Shop and Café excepted). To liaise and work with the Friends Group.

 o  Work to, and ensure you and station staff comply with, the WSR Rulebook, SMS and any other instructions/procedures that are issued from time to time.

o  Ensure all Station Risk assessments are in place and up to date.

o  For stations servicing refreshments, ensure all food regulations are adhered too and correct food safety documentation in place.

o  Work with the Friends Group to co-ordinate the maintenance work at the Station and the general upkeep of the platform and buildings.

o  Work in a safe, proper and professional manner with due regard to yourself, other staff and the public.

o  Providing a welcoming and friendly station for passengers.

o  Ensure that all relevant and correct information on fares, train arrivals and departures, special events etc is both available to visitors/passengers at the station and to volunteers manning the Information Office.

o  Ensure that the staff (including the gardens/flower beds and the toilet facilities) is clean and tidy, and presents a positive image of the railway to visitors.

o  Oversee the work of Friends Groups or Support Groups

o  Oversee 'non-railway' activities held on the platform at the station (e.g. Meet & Greet Days, Christmas)

 o  Liaise with other departments — particularly Operations, Commercial and Infrastructure — as necessary/ appropriate.

o  Ensure the station is represented at Station Masters meetings and meetings of any station planning group.

o  Review the existing job titles/roles at the station, and to create new volunteer roles as considered appropriate.

o  Be responsible for, and co-ordinate the training of, new volunteers at the station.