Meet & Greet Volunteer
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SummaryYou will meet and greet individuals accessing the Crisis Safe Space and assist with enrolment/paperwork, offer support with signposting and gain feedback.
About the role:
As a Meet & Greet Volunteer you will be working alongside a small team of Senior and Recovery Navigators within the Crisis Safe Space. The Crisis Safe Space was co-designed by local people with experience of mental health crisis who wanted more support available in the community rather than at hospital. The service has been designed for people experiencing acute emotional distress who need immediate and short-term crisis prevention rather than intensive support from either an emergency or inpatient service. As an alliance member of Open Mental Health, we work in close partnership with Mind, Somerset Foundation Trust and other OMH partners.
You will be providing a specialised role within the Crisis Safe Space Team in Bridgwater. As part of the wider team, you will start to build a trusting relationship with individuals while they are accessing the Crisis Safe Space and your role will be to meet and greet, assist with any enrolment/paperwork, and offer support with signposting, feedback, and ongoing support for up to 6 weeks. Working alongside the Senior and Recovery Navigators, meaning you will have access to constant support and guidance.
What will be involved?
· Welcoming service users attending appointments at the Crisis Safe Space: to assist service users to feel at ease and help them settle in and to provide general information about the service and what to expect.
· Support service users with feedback forms, wellbeing questionnaires and ensure forms are fully completed.
· Offer to / make refreshments for service users when they arrive.
· Provide a safe sounding board, someone who will listen and not judge.
· Help to improve wellbeing, self-confidence, and independence by exploring activities that promote these areas.
· Ensure that professional boundaries are maintained to protect both yourself and the service user.
· Offer information and signpost, where necessary, to enable service users to make their own informed choices in their recovery journey.
· Provide administrative and / or practical support to the staff team.
· Debrief with the Senior Recovery Navigator after your shift to discuss any concerns or queries.
Who should apply for this role?
We are looking for volunteers who have:
· a passion for supporting others.
· an awareness of self-management resources and coping strategies.
· an ability to empathise with others and form trusting relationships.
· a non-judgemental approach and an ability to maintain appropriate boundaries.
· good listening and communication skills, reliability and good time keeping.
· an ability to take responsibility for your own self-care and willingness to utilise the support and supervision provided by the Senior Volunteer Coordinator.
Where and when will I volunteer?
The Crisis Safe Space is an out of hours service open daily between the hours of 17:30pm and 23:30pm. We welcome applications to those who can commit to a minimum of 1 evening per week.
What support will I get?
You will be supported by the Senior Volunteer Coordinator who will provide regular check-ins and supervision sessions, as well as hold group supervision sessions with other volunteers. As well as ongoing support and guidance from the Crisis Safe Space team during your shift.
Is a DBS check required for this role?
Yes. You will be supported by the Senior Volunteer Coordinator to obtain a DBS (Disclosure & Barring Service) check. Any disclosures will be discussed on a case-by-case basis and will not automatically stop you from being involved. Please note that DBS checks are free of charge.
Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.
What we will provide to volunteers💸 Reimbursement of costs🤝 Extra support
About Second Step
Our mission is to promote mental health and wellbeing by supporting people and communities to build brighter futures. Working hand-in-hand with the NHS and local authorities, we offer practical help and emotional support tailored to each individual and their recovery.
The people who use our services are at the heart of our organisation, and our involvement groups help inform and improve the services we deliver.