SSAFA Somerset Caseworker - Taunton and West Somerset
SSAFA Somerset assist with around 300 cases per year, split between 35 or so active caseworkers across the county.
Cases vary enormously in both type and complexity and we help servicemen and women as well as veterans of all three services and the Royal Marines. Following home visits, 'clients' are individually managed by our caseworkers using an encrypted IT case management system (CMS), which is on-line to all service charities. Their needs range from the provision of wheelchairs and walk-in showers, to help with mental health issues, family and debt problems but sometimes it is a simple matter of sign posting a client to specific Government departments to put them back on track.
It is worthwhile and very rewarding work and prior to Covid-19 restrictions, volunteers were trained here in Somerset alongside experienced volunteers from the branch, or their division, before completing a 3 day course, the latter was normally residential and held at one of our national training locations but due to Covid restrictions it is now currently completed on line. Similarly, induction training and any other courses needed are held on-line.