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Mindline Somerset - Open Mental Health

Mindline Somerset - Open Mental Health

Organisation role · 0–3 hrs/Week
From home
Social contact
WellbeingCommunity & family
This is an Open Mental Health volunteering role
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Mindline Somerset
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Mindline Somerset is an Emotional Support Helpline. Well established since 2001 we are looking for more volunteers to help run our 24/7 service.

Detailed description

This role will involve supporting people in emotional distress or needing somebody to talk to. This opportunity is ideal for those wanting to improve their listening skills. All training provided including mental health awareness and telephone listening. Gain personal satisfaction and a sense of achievement by experiencing the diversity of telephone support. Applications are encouraged from people who have had experience of mental distress or have an understanding of what mental distress may mean for others. 

This role will involve supporting people in emotional distress or needing somebody to talk to. This role requires you to commit to supporting the line four evenings a month (8pm-11pm) and attending our monthly group supervision. 

Mindline Trans +

Mindline call handlers will have the opportunity to volunteer for our Mindline Trans + helpline as a progression opportunity. You will need to attend Trans Awareness training. You will be offering emotional support to transgender people, their family and friends. Mindline Trans+ operates every Friday 8pm – 11pm. Minimum commitment for Mindline Trans+ 2 x 3hr shifts per month.

Person Specification 


PC / Laptop with good internet connection

Positive team-working skills 

Flexible approach  

Demonstrable IT knowledge/experience using Microsoft Packages 

Willingness to learn (including independently) to extend their knowledge 


Understanding of the need for good record keeping and GDPR 

Equal Opportunities:  

Mind in Somerset is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees and volunteers are expected to promote and work fully in line with the company’s Equal Opportunities Policy. Mind in Somerset is a Disability Confident employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview/Volunteer meeting, please contact Mind in Somerset.

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About Mindline Somerset

Mind in Somerset is an independent charity that has been formed from the merger, in October 2018, of Mind in Taunton and West Somerset and South Somerset Mind. The result is a charity able to deliver services for the whole of Somerset and to provide specific services to areas in adjoining counties.