Volunteer Receptionist

Role: Volunteer Receptionist 

Project: Core 

Supervisor: Donna Waddleton

Location: Yeovil

Hours/Days available:  We are seeking to cover the following hours: Monday (full day),Thursday (full day). We would be happy to split into am/pm roles instead of full days.

Mind in Somerset have the expectation that all who Volunteer for us always live our organisations Values at all times, we ask that you be; 

Collaborative – work better together 

Respectful – treat people how we like to be treated 

Accountable – are responsible for own actions 

Inclusive – respect everyone’s uniqueness 

Compassionate – empathise, care and support 

Main Purpose of the role: To provide a reception service for Mind in Somerset. 

Key tasks: 

To be the first point of contact for the Mind in Somerset reception function.  

Greet all, welcome and help navigate visitors within our offices.   

Supply refreshments if people need to wait.  

Answer the telephone and support with general administration including responding to e-mail queries. 

Providing service users with a signposting and information 

Basic administrative support as required e.g. photocopying, scanning, making phone calls, booking venues for training or events, booking rooms. 

Liaising with fellow volunteer receptionists to ensure rota is covered 

Effectively take and distribute messages to relevant project leads 

Dealing with Post and Deliveries 

To attend the organisation update meeting 

Abide by health and safety guidelines and share responsibility for own safety and that of colleagues 

To adhere to all volunteer policies of the organisation. 

There may be other duties required of our volunteers from time to time. 

Person Specification 

Essential: 

Positive team-working skills 

Flexible approach  

Demonstrable IT knowledge/experience using Microsoft Packages 

Willingness to learn (including independently) to extend their knowledge 

Desirable: 

Understanding of the need for good record keeping and GDPR 

Equal Opportunities:  

Mind in Somerset is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees and volunteers are expected to promote and work fully in line with the company’s Equal Opportunities Policy. Mind in Somerset is a Disability Confident employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview/Volunteer meeting, please contact Mind in Somerset.

Criminal Record: 

Due to the safeguarding nature of our work, the successful candidate/volunteer may need to complete a fully funded disclosure and barring check (DBS) prior to starting with us. A criminal record will not automatically mean withdrawal of an offer, however, to safeguard our staff, volunteers and clients, further discussion or investigation may be required so that an informed decision can be made as to your suitability to work with vulnerable people to ensure that we are not putting service users at risk. For Volunteers there are occasions when a DBS will not be required, however a risk assessment will be conducted and the form completed and placed within the Volunteer’s electronic file.