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The Mobility Aids service operate a “Hub & Spoke” model, which sees a central warehouse (hub) which manages and delivers equipment to surrounding outlets (spokes) to achieve delivery of the service ...

Health & wellbeingOlder peopleCommunity & family
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National Support Line Volunteer (External)

4–20 hrs/wk · Starting from 8 Jul 2021
From home
Advice & MentoringSupport workBefriending
Talking to othersListeningNegotiating & conflict resolutionEnglishOther
Health & wellbeingOlder peopleCommunity & family
15 spots left.
Share opportunity
#43438
Scan me or visit www.sparkachange.org.uk/o/British-Red-Cross2/opportunities/National-Support-Line-Volunteer-External/43438 to join

Summary

Could you provide emotional or practical support to somebody in need? We are looking for volunteers who can provide help to those who need it most.

Detailed description

Could you provide emotional or practical support to somebody in need?


We are looking for volunteers who can provide help to those who need it most through our National Support Line.

As an NSL Operator you will provide support to those who may have been impacted by the Covid-19 crisis. Some of those you will be helping will need emotional support as they are experiencing loneliness and isolation. Others may need an emergency food parcel or medication, or to be signposted to an external agency who can provide further support.


Volunteers will generally be able to undertake a minimum of one shift (4.5 hours) per week. Shift patterns are 9.45am – 2.15pm, and 1.45pm – 6.15pm, 7 days a week. We ask for a commitment of 6 months, or 26 shifts, as a minimum following training.


You will:

  • Receive introductory training and induction to the British Red Cross and the National Support Line
  • Take calls from the public (using an online telephony system)
  • Make internal referrals to British Red Cross services by using established processes
  • Signpost to external support by using our comprehensive Operator Manual
  • Provide emotional support
  • Help identify safeguarding concerns where appropriate
  • Accurately record all service user details within our secure Microsoft Dynamics 365 database


You must have access to a quiet space and telephone, a laptop or desktop computer with internet connection (tablets do not work with our system) and be IT proficient.


TO APPLY PLEASE VISIT:

The British Red Cross volunteering website - https://volunteer.redcross /opportunities/15042-national-support-line-volunteer-2020-10-01

What we will provide to volunteers

🤝 Extra support

About British Red Cross

The Mobility Aids service operate a “Hub & Spoke” model, which sees a central warehouse (hub) which manages and delivers equipment to surrounding outlets (spokes) to achieve delivery of the service locally to our customers.
Losing your mobility through illness or injury can be very difficult and distressing. The Red Cross make a huge difference to people’s lives by providing short-term use of wheelchairs (75,000 each year in the UK) or toilet aids. This helps people to maintain their independence and quality of life when they are discharged from hospital or after an injury. It means that someone can take a relative on holiday or just out for the day. Equipment can be collected from our network of ‘spokes’, based in Red Cross premises, hospitals or medical centres, or we can arrange for delivery/collection. We have also developed mobile ‘pop-up’ teams so that we can respond to changing needs.
15 spots left.
Share opportunity
#43438
Scan me or visit www.sparkachange.org.uk/o/British-Red-Cross2/opportunities/National-Support-Line-Volunteer-External/43438 to join