National Support Line Volunteer (External)

Could you provide emotional or practical support to somebody in need?

We are looking for volunteers who can provide help to those who need it most through our National Support Line.

As an NSL Operator you will provide support to those who may have been impacted by the Covid-19 crisis. Some of those you will be helping will need emotional support as they are experiencing loneliness and isolation. Others may need an emergency food parcel or medication, or to be signposted to an external agency who can provide further support.

Volunteers will generally be able to undertake a minimum of one shift (4.5 hours) per week. Shift patterns are 9.45am – 2.15pm, and 1.45pm – 6.15pm, 7 days a week. We ask for a commitment of 6 months, or 26 shifts, as a minimum following training.

You will:

• Receive introductory training and induction to the British Red Cross and the National Support Line
• Take calls from the public (using an online telephony system)
• Make internal referrals to British Red Cross services by using established processes
• Signpost to external support by using our comprehensive Operator Manual
• Provide emotional support
• Help identify safeguarding concerns where appropriate
• Accurately record all service user details within our secure Microsoft Dynamics 365 database

You must have access to a quiet space and telephone, a laptop or desktop computer with internet connection (tablets do not work with our system) and be IT proficient.

TO APPLY PLEASE VISIT:

The British Red Cross volunteering website - https://volunteer.redcross /opportunities/15042-national-support-line-volunteer-2020-10-01