About
The vision of the charity is to provide a high level of care and re-habilitation to all distressed, neglected, poorly treated animals either directly within our own facility or through working with ...
Reception & Admin Volunteer
Contact person
Scan me or visit www.sparkachange.org.uk/o/happy-landingsorguk/opportunities/Reception--Admin-Volunteer/51831 to join
Summary
Be at the heart of animal rescue and be the first point of welcoming contact for our charity, in person, answering phone calls & emails.Detailed description
Aim of volunteering role: To be the first point of contact to members of the public looking to re-home or surrender an animal, animal boarding enquiries and all other general enquiries that come in via telephone, email, or in person. You will also be providing support with general administration tasks for the shelter.
Tasks:
· To be friendly and efficient at handling enquiries with all our
service users- first impressions count!
· To assist the staff team with any general administration, both
computer and paper based
· To carry out tasks and handle enquiries as instructed, in line
with all the charity’s current guidelines
· To follow all instruction and training given including Health &
Safety, Covid – Safe Practices and GDPR
Time commitment: Mondays/Wednesday/Fridays 11am-2pm. Due to this role being essential to the functioning of the charity, you will be expected to be punctual and reliable.
Where: Happy Landings Animal Rescue, Pye Hill, Pylle, Shepton Mallet, Somerset, BA4 6TG.
Transport needed: Due to the location of the centre, volunteers need a means of transport, as there are no close public transport links to the shelter
What you need to have:
· This role has a minimum age of 18
· Interest in the animal charity work of Happy Landings
Animal Rescue
· A friendly personality and due to the nature of the charity,
the ability to remain calm and collected when helping
distressed and non - judgmental with service users e.g.,
animal surrender
· An understanding of the need for privacy and confidentiality
· A good level of computer literacy and confidence and an
organised approach
· Flexibility, willingness to be trained and the ability to follow
instruction
Benefits to you:
· You will have that lovely warm feeling of knowing you are
helping animals in need
· You will be part of a welcoming team of trustees, staff and
volunteers
· You will be given training and support on all aspects of the
role
· You are eligible for a volunteer reference after three months volunteering