Founded in 1962, we are the UK’s leading charity for autistic people and their families. Our goal is to help transform lives, change attitudes and create a society that works for autistic people.
Transition Support Service Volunteer – Home Based
Why we need you
Our Transition Support Service provides impartial, confidential information, advice and support regarding the transition from school to adult life or continued education. The service is for parents and carers of autistic children and young people on the autism spectrum and for young autistic people themselves.
Volunteers provide telephone and email support from their own homes.
What you will be doing
- Calling and emailing parents and carers and any young autistic people who have contacted the Transition Support Service,
- Offering accurate and up-to-date information on transition procedures, provision and entitlements,
- Helping ensure those who contact us get appropriate post-school provision and providing information on relevant issues,
- Carrying out case work which may include gathering, reading and analysing documents and carrying out research,
- Helping the parents, carers and young people who contact us to write letters and to prepare for meetings,
- Making sure that telephone and email enquiries are dealt with efficiently and appropriately,
- Promptly recording details of interactions with the people we support on the service’s database and keeping accurate records,
- Dealing appropriately with confidential information and documentation in line with the service’s policies.
Some occasional travel to attend training and forums will be necessary, Covid-19 restrictions in all areas will be taken into account before we ask you to travel
Skills qualities and experience needed
- Effective communicator, both verbally and in writing, as the role involves providing (often complex) information to the people we support,
- Have accomplished telephone skills,
- Have good negotiation skills,
- Have good problem solving skills
- Be able to self-motivate and work on their own initiative,
- Organise, prioritise and manage their own time,
- Be positive and flexible
- Be able to communicate with people at all levels, using tact and diplomacy,
- Be able to remain calm, even in stressful situations,
- Be reliable, consistent and dependable,
- Have use of own telephone, computer and e-mail.
When and where
Location: Home based.
Time: Four hours per week. You can choose when to make calls and you can spread the hours across one or more days around your other commitments.
Training: Volunteers will complete 7 distance learning modules, spread over approximately 8 weeks. These will take approximately 20 hours to do and 4 approximately 2.5 hour online face to face training sessions.
You will liaise closely with the Transition Support Coordinator to provide a professional and valuable service.
All expenses incurred in the course of volunteering will be covered.
What you could get out of it
Volunteers are encouraged, developed and supported with a tailor-made training programme that will increase your knowledge and understanding of autism and the transition process. You will also be making a positive and visible difference to the people we support.
We seek applications from anyone interested in the role, but particularly welcome applications from those on the autism spectrum.