The Mobility Aids service operate a “Hub & Spoke” model, which sees a central warehouse (hub) which manages and delivers equipment to surrounding outlets (spokes) to achieve delivery of the service ...
Customer service volunteers-mobility aids
This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
We are looking for 5 customer service volunteers for this spoke committing to 1 shift on a Wednesday or Friday (however this can be flexible), with training either on a Mon, Tues or Thursday. This is a four and a half hour shift.
Typical tasks include:
> Liaising with the hub to arrange stock/deliveries/collections.
> Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
> Demonstrating how to use and look after our wheelchairs (and other equipment)
> Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
> Receiving payments / donations and issuing receipts
> Contacting service users about overdue and upcoming return of equipment
> Signposting to other Red Cross services/providers
> Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.
We are looking for someone who:
> ideally has a customer service background
> Enjoys meeting people and has good interpersonal skills
> Is fit and able to lift/move wheelchairs.
> Is IT-literate (or willing to learn)
> Is willing to attend induction and foundation training
> Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities
> Will act in accordance with our values and behaviours framework
> Will treat people with respect and uphold their dignity
What we offer
> Meet new people and be part of a dynamic and inclusive team
> A great opportunity to develop your existing skills and gain new ones
> All training and induction for the role (there is no charge for training)
> Reasonable pre-agreed travel expenses for the role including for attending training
> An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives
Young People and this role
We value the energy and enthusiasm that young people bring to this role. The minimum age you can volunteer for the Red Cross is fifteen years old. We can accept volunteers under the age of eighteen at some of our locations for this role subject to parental consent and a risk assessment.
Losing your mobility through illness or injury can be very difficult and distressing. The Red Cross make a huge difference to people’s lives by providing short-term use of wheelchairs (75,000 each year in the UK) or toilet aids. This helps people to maintain their independence and quality of life when they are discharged from hospital or after an injury. It means that someone can take a relative on holiday or just out for the day. Equipment can be collected from our network of ‘spokes’, based in Red Cross premises, hospitals or medical centres, or we can arrange for delivery/collection. We have also developed mobile ‘pop-up’ teams so that we can respond to changing needs.